E-Mail Support
Listed below are various support topics pertaining to your MWD hosted email account.  Please select a topic to view a solution.

Accessing your Email Through the Webmail Portal

All email accounts can be accessed through an web browser on any device.  Simply bookmark the webmail portal and login with your full email address and password.

A mobile version is available for all mobile devices.  

Launch Webmail Portal

Setting up your Email using Microsoft Outlook and Mobile Devices

To set your email account up in Microsoft Outlook, an iOS device (iPhone, iPad), or an Android device, we developed a configuration utility to help make this process a sinch. Click below to launch the configuration portal and begin setting up your new mail account.

PLEASE NOTE, you will need to have a current password to set up your account.  If you are unsure of your password, please contact us for a reset.  

Launch Configuration Portal

E-Mail Server Settings

In case of a manual configuration, the following settings may be used to set up your email account with a third party email application.

INCOMING MAIL SERVER
server:  mail.YOURDOMAINNAME.ext (example:  mail.mattswebdesign.com)
username:  your full email address
password:  your current password
port:  993
encryption / security:  SSL (or use SSL)

OUTGOING MAIL SERVER
server:  mail.YOURDOMAINNAME.ext (example:  mail.mattswebdesign.com)
username:  your full email address
password:  your current password
port:  465
encryption / security:  SSL (or use SSL)
Check the option for "my outgoing server requires authentication".  iOS devices may label this as "authentication", which you should set to "password".

Updating Microsoft Outlook to work with New Mail Servers


In early 2021, we transitions all account to a new mail and web server.  Part of this change included upgrading all accounts to use SSL security.  To account for this upgrade, a change to your mail account settings is required.

Video Tutorial



Step by Step:
  1. In outlook. click the FILE menu
  2. From the drop down menu, select the account you wish to modify
  3. Click the account settings button and then select server settings.
  4. Click on OUTGOING SERVER to expand the settings to view your outgoing server settings
  5. Change the port FROM 45 to 587
  6. Change the encryption method from NONE to AUTO or STARTTLS.  Your settings should look similar to what is shown below, except using your domain name and user information.

Updating Your iOS Device (iPhone & iPad) to work with New Mail Servers using Apple Mail App


In early 2021, we transitions all account to a new mail and web server.  Part of this change included upgrading all accounts to use SSL security.  To account for this upgrade, a change to your mail account settings is required.

Video Tutorial



Step by Step:
  1. From your home screen, select SETTINGS
  2. Scroll down to and click on MAIL
  3. Click the accounts option
  4. Select the email account you want to edit
  5. Click the "imap" account listed at the top
  6. Scroll down to "outgoing mail server" - click on the SMTP server
  7. Under the heading "primary server", click the server
  8. Change the server port FROM 45 to 587
  9. Next to USE SSL, turn the option ON (green).  Your settings should look similar to what is shown below, except using your domain name and user information.

    Iphone Settings
  10. Click DONE at the top
  11. Click ACCOUNT to exit the account settings
  12. Click DONE to exit the final account settings.   You can close out of the final screen.

Get In Touch With Us

ADDRESS: PO Box 6682
Elgin, IL  60121

PHONE: 224.629.3842

E-MAIL: click here
Remote Access and Support over the Internet with TeamViewer Join Remote Control Session
© 2021  Matt's Web Design Inc.
All Rights Reserved

MWD News

E-Mail & Web Server Upgrade Published: 1/30/2021 In January of 2021, we completed a complete upgrade to our web and email servers to provide our customers with enhanced performance and upgraded security protocols. Customers using our e-mail ... Continue Reading...
Visit us at the IL Fair & Gibtown Trade Shows in 2017! Published: 12/7/2016 MWD will be exhibiting at two trade shows in 2017.  Whether you are an existing customer or a prospective customer, please stop by and say hello!  Illinois Association of Fairs Trade ... Continue Reading...